KYC

Q1. What is KYC?

KYC stands for “Know Your Customer.” As per CBUAE regulations, completing KYC is mandatory before you can access Botim Money services. This is a standard process where we verify your identity to keep your transactions safe and secure.

Q2. When do I need to complete KYC?

You’ll need to complete KYC before using any Botim Money services. It’s a quick process that takes just 2 minutes. All you need is:
• A mobile device with your Botim account logged in
• Your Emirates ID
• A couple of selfies for face verification

Q3. What documents are required for KYC?

You only need your Emirates ID for verification.

Q4. My face verification isn’t working. What should I do?

Make sure to:
• Take the selfie in a well-lit environment
• Clean your camera lens for a clear picture
• Remove any face masks, glasses, or hats
This will help the system capture and verify your face successfully.

Q5. I can’t upload my Emirates ID. I’m getting an error.

Try using the live picture capture option for your Emirates ID. If the issue persists, you can switch to the UAE Pass verification flow as an alternative.

Q6. What services can I access after completing KYC?

Once your KYC is approved, you can enjoy the full suite of Botim Money services – from prepaid wallets and remittance to prepaid cards and more.

Q7. Do I need to do KYC separately for Botim Money, SNPL, and Easy Cash?

No. A single KYC process covers all services on Botim Money, including SNPL and Easy Cash.