Getting started with botim

Q1: How can I make a voice call?

1. Open the individual chat with the contact you want to voice call
2. Tap the call icon

Alternatively,
1. Open Botim then tap the Calls tab
2. Click on + icon
3. Click new call
4. Find the contact you want to voice call
5. Click on voice call icon

Q2: How can I make a video call?

1. Open the individual chat with the contact you want to video call
2. Tap the video call icon.

Alternatively,
1. Open Botim then tap the Calls tab
2. Click on + icon
3. Click new call
4. Find the contact you want to video call
5. Click on video call icon

Q3: How can I make a group call?

1. Open the group chat with the contact you want to call
2. Tap the call icon
3. Select the group members you want to add to the call
3. Select either Voice Call or Group Call

Alternatively,
1. Open Botim then tap the Calls tab
2. Click on + icon
3. Click new call
4. Click New Group Call
5. Select the members to add to call
6. Select either voice call/video call

Q4: Why am I having issues with my call quality?

Check Your Internet Connection
Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if that improves connectivity.
If you’re experiencing poor connectivity, try moving to a different location.
To check your network status, go to:
Profile → Chats & Calls → Call quality check → Start
Results:
If the test passes, your network is excellent.
If the test does not pass, please check your network.

Disable Your VPN
If you are connected to a VPN, please turn it off, as it may impact your Botim calls.

Update to the Latest Version of Botim
Make sure you have updated to the latest version of Botim. Check for updates on:
Google Play Store for Android
Apple App Store for iPhone

Restart the App
If you’re still having issues, try restarting the Botim app. Close it completely and then re-open it.

Q5: Why can’t I hear the other person on the call?

If you can’t hear the other person on the call, it may be due to several factors:

1. Muted Microphone: Ensure that the person you are calling has not muted their microphone. They can deselect the mute button on Botim if activated.
2. Permissions: Confirm that the person you are calling has granted microphone permission to Botim. This can be adjusted in their device settings.
3. Device Volume: Check that your device volume is turned up and not muted.
4. Internet Connection: Ensure both you and the person you’re calling have a stable internet connection.

Q6: Why can’t the other person on the call hear me?

One possible reason could be related to microphone permissions. To ensure Botim has permission to access your microphone:

1. Open Settings on your device.
2. Scroll down and select Botim.
3. Toggle the switch to enable Microphone access.

If the issue persists:

– Muted Microphone: Ensure you’re not muted during the call.
– Internet Connection: Confirm both parties have a stable connection.

Q7: What are the minimum internet speed requirements for calls on Botim?

Generally, for audio you’ll need at least 100 kbps for voice calls, and for video, a minimum of 1 Mbps is recommended.

Q8: How come I cannot view my contacts?

Ensure Botim has permission to access your contacts:

1. Open Settings on your device.
2. Scroll down and select Botim.
3. Toggle the switch to enable access to Contacts.

Q9: How come I cannot see the other person on the video call?

If you can’t see the other person on the call, check the following:

– Camera Permissions: Ensure Botim has camera access.
– Video Function: Verify the video function is enabled on the call screen.
– Internet Connection: Ensure both sides have a stable connection.

Q10: How can I migrate to another device?

To migrate your chats to another device:

1. Click on Me Tab
2. Select Chats & Calls
3. Select Migrate Chat History
4. Choose the chats
5. Click Next
6. Connect both devices to the same Wi-Fi
7. Scan the QR code to start migration

Q11: What is end-to-end encryption?

Botim uses end-to-end encryption (E2EE) to protect messages and calls. Only the sender and receiver can decrypt messages, not even Botim. Each chat has a unique key, and customers can verify it via the Verify Encryption Key feature.

Q12: How to Verify End-to-End Encryption?

1. Open the contact info screen.
2. Click on More Actions
3. Tap “Verify Encryption Key”
4. Compare the QR code or 48-digit number with your contact’s device.

This is only available for encrypted chats and the displayed key is just a visual representation.

Q13: How to compare encryption keys?

Two methods:

1. In-person: Scan the QR code from the other device in the Verify Encryption Key screen.
2. Remote: Compare the 48-digit number manually.

If the keys don’t match, it might be due to reinstalling or switching devices. Send a new message and try again.

Q14: How can I migrate my chats to a new device?

Ensure both devices are on the same network.

New device:
– Tap ‘Migrate from old phone’ at login
– Scan QR code from old device

Old device:
– Go to Me > Chats & Calls > Migrate Chat History
– Select chats and tap Next to show the QR code

Q15: How to hide the read status?

To hide the read status:
– Tap Profile > Account > Privacy
– Disable Read Status

This applies both ways — you won’t see others’ read status either.

Q16: How to manage my ‘Last Seen’ visibility?

To adjust ‘Last Seen’ visibility:
– Tap Profile > Account > Privacy > Last Seen
– Choose your visibility preference

Q17: Can I add Botim calling/chat to my Apple Watch?

This feature is not available at this time.