botim money – International Transfer

What is International transfer service?

This feature lets you send money from UAE to other countries using you added payment methods on Botim app.

Is Botim licensed to provide this service?

Yes, Botim in partnership with Botim money is provideing International transfer which is approved by the Central Bank of UAE.

What information is needed to send an international remittance?

To send an international transfer, you need an Emirates ID for identity verification and basic details such as the beneficiary’s name, bank information, and transfer amount.

Are there any limits on sending money?

Transaction limits apply for users who have completed KYC verification, including per transaction, daily, and monthly caps. These limits vary based on the destination country and the chosen transfer method.

Any there fees for sending money?

Fees vary depending on the destination country and the transfer method used. You can view the specific charges on the homepage of the remittance section.

How do I make a transfer?

Open the International Transfer mini-program on Botim
Enter amount in UAE currency
Select the beneficiary’s country – review exchange rate given
Confirm the transfer fees – if applicable
Click on Send Money
Choose the beneficiary. If this is the first time you are sending to this beneficiary, you may click on the + sign on upper right hand corner to add new beneficiary details. Ensure these details are correct to avoid disappointment and potential loss of funds.
If you’ve already sent money to this beneficiary, you may select from your saved beneficiary list.
Click on confirm beneficiary to proceed
Click on Send Now
Fill out the transfer details, a necessary step as per UAE requirements.
Review the confirmation page.
Click on Pay to proceed.
Select payment method
Receive confirmation page

Are international remittance transactions immediate?

We process remittance requests immediately after payment. However, factors like holidays and verification checks by the recipient’s bank may cause delays.

What transfer methods are available?

Available transfer methods include bank transfers, digital wallets, cash pickup, and UPI. The availability and options may vary by country and are subject to adjustments based on business needs.

Can I use credit cards to transfer money?

We currently do not have the option to top up or use a credit card to transfer money. Alternatively, you can use our Send Now Pay Later to send money now and pay them later in installments

Why is my transaction still in progress?

Your transaction is still in progress due to one of the following reasons:
Delay from the receiver’s bank in accepting funds.

Why did my transaction fail?

You transaction could have failed for the following reasons.
1. Invalid beneficiary account information
2. Limit of beneficiary’s account exhausted
3. Rejected by the beneficiary bank due to compliance and other reasons

How long does it take to get a refund?

For failed or canceled transfers, a refund to your bank account can take 1-3 business days. Refunds to your Botim wallet can be processed instantly.

How can I recall a mistaken international transaction?

Currently, recalls cannot be initiated by users directly. Please contact customer service for assistance.

Can I schedule a future or recurring remittance transaction through Botim?

We do not currently support scheduling future or recurring remittance transactions, but we are planning to introduce this feature.

What happens if the recipient does not receive the money?

If a transaction fails, we will initiate a refund immediately. Refunds typically take 1-3 business days to process.