botim money – botim Prepaid Card

What is a Botim prepaid card? What are the benefits?

The Botim prepaid card is a free digital card that allows you to go cashless by adding it to your digital wallet for tap-to-pay in stores and online. No minimum salary or balance is needed.

How can I apply for a prepaid card?

With easy and simple steps you can apply and activate your free Botim prepaid card directly through the Botim app. Go to Botim App> Money > My cards> Multi Currency Card to start applying

Is there a charge for applying for a card?

Getting a virtual card is free. However you can opt for a standard physical card that cost 35 AED, or a more premium metal card for 285 AED

What is the difference between a digital prepaid card and a physical one?

A physical card allows you to make purchases at stores that don’t accept mobile wallets. It also enables ATM withdrawals for added flexibility with your funds. If you travel or shop offline frequently, having a physical card ensures you’re always covered.

Can I use it like a normal bank card for transactions?

Yes, once added to your digital wallet, you can use the Botim prepaid card for transactions in stores and online.

How can I add my prepaid card to Google/Apple Pay?

Activate your free Botim prepaid card in the Botim app and add it to your digital wallet. Go to Botim App> Money > My cards> Multi Currency Card scroll down and you’ll see an option to add your card to Apple Pay/Google Pay.

How long does it take to receive my physical prepaid card?

Our turnaround time for card delivery is within 7 working days from the moment you confirm your availability to our delivery partner. The delivery agent will contact you to verify your address and confirm a suitable delivery time. To help expedite the process, please ensure that your address is accurate and that you provide a reachable phone number.

Can I add my prepaid card to my Apple Pay?

Yes, you can add your Botim prepaid card to Apple Pay for convenient mobile payments.
1. Open the Wallet app on your Apple device.
2. Tap the ‘+’ sign to add a new card.
3. Select BOTIM Prepaid and enter card details.
4. Verify using the on-screen instructions.
5. Once verified, your BOTIM Prepaid Card is added to Apple Pay!

Can I add it to my Google Pay?

Yes.

How can I close my prepaid card?

You can close your card by going to Botim App> Money > My cards> Multi Currency Card, scroll down and you’ll see an option to Close the card. There’s a closure fees of 25 AED

How can I view my transaction history? Can I get a statement?

You can view your transaction history within the Botim app from Botim > Money > Transactions there you can filter with the type of transactions you would like to see.

What is token verification?

Token verification is a security process to confirm your identity for card use. It involves verifying a unique code sent to your phone.

How can I set my pin? How can I reset my pin?

To reset your PIN go to Botim App> Money > My cards> Multi Currency Card scroll down, there’s an option ‘Forgot My PIN’ click on it and setup a new PIN for your card.

Can I lock/ unlock my botim prepaid card?

Yes, you can go to Prepaid Card page on Botim App. To lock your card, go to Botim App> Money > My cards> Multi Currency Card scroll down, there’s an option ‘Lock Card’ and follow on screen instructions.

What is a proxy number?

A proxy number is an alias for your actual card number, enhancing privacy and reducing fraud risk during online transactions.

Where do I find CVV number of my prepaid card?

The CVV number for your digital card can be found in the Botim app under card details. To view your card info, go to Botim App> Money > My cards> Multi Currency Card. On the right hand side there’s an option to view info, click on it and you’ll be able to view all your card’s info.

How to add Botim card into Samsung wallet?

Option to add Samsung Wallet is not available currently, you can use Google Pay

Can we use botim prepaid card to purshase out of UAE ?

Yes, you can use the Botim prepaid card for international transactions wherever digital payments are accepted.

What other currencies are avilable in prepaid card?

Currently a user can hold money in AED and USD currency.

How can i add USD to my prepaid card?

You can only add AED to your card using the top-up option in the Botim app or by depositing cash at our kiosks. Once you have an AED balance, you can easily convert it to USD within the Botim app.

What are the fees of prepaid card?

Domestic
Withdrawal – ATM: AED 5.25
Balance Inquiry – ATM: AED 2.10
Decline Transaction Fee – ATM: AED 3.15
Decline Transaction Fee – POS/Ecom: AED 1.05
Cross Currency Fee(Vat exclusive): 3.5%
Quasi Cash Fee (Vat exclusive): AED 10 or 2.25% (whichever is higher)

International
Withdrawal – ATM: AED 15.75
Balance Inquiry – ATM: AED 5.25
Decline Transaction Fee – ATM: AED 5.25
Decline Transaction Fee – POS/Ecom: AED 3.15
Cross Currency Fee(Vat exclusive): 3.5%
Quasi Cash Fee (Vat exclusive): AED 10 or 2.25% (whichever is higher)

Can I use my prepaid card to withdraw money internationally?

Yes. The standard 15.75 AED fees apply for ATM withdrawal.

If I change my number, do i need to apply for a new prepaid card?

Customer can login to Botim with old number and change the Botim Money number to update prepaid card number. Profile > Payment settings > Phone number > Change phone number > Botim password > Liveliness check > Update new number > OTP > Done

My payment was unsuccessful, however the money was deducted from my account. Where is my refund?

Usually refunds take up to 30 business days, please check your balance to verify receiving the money within the stipulated timeframe.

I got a new number. do i need to apply for a new prepaid card?

Users are allowed one prepaid card per EID, so you need to delete your previous card and apply for a new prepaid card via the application.

I’m trying to activate my prepaid card but Im not receiving an OTP.

If you’re not receiving the OTP (One-Time Password), try the following steps:

– Check Mobile Network
– Ensure you’re using the same mobile number registered with your Botim account
– Disable Do Not Disturb
– Tap ‘Resend OTP’
– Restart your phone
– Try another network or device
– Clear app cache and try again