Bills & Recharges

What is the Bills and Recharges Service?

Our Bills and Recharges service allows you to easily pay your utility bills (electricity, water, gas, internet, etc.) and recharge your mobile through a secure and convenient platform. You can manage all your payments from one place.

Which services do you offer under the Bills & Recharges service?

Under our Bills & Recharges service, we offer a wide range of options to help you manage your payments and recharges, including:
Telecom Services: Du, Etisalat, International Top Up
Utilities: AADC, Ajman Sewerage, EW, Ista, Lootah Gas, Sergas, ADDC, SEWA
Transport: Dubai Police, Nol, Salik, Hafilat, Mawaqif

How do I pay my bills or recharge?

To pay your bills or recharge, follow these simple steps:
1. Open the Bills & Recharges page from the Botim Wallet, Explore Page, or Chat Page.
2. Click on Link Accounts.
3. Select the service provider (e.g., electricity, water, mobile carrier).
4. Enter your account details.
5. Click on Link Account.
6. Finally, select Pay Bill or Recharge your account.

Will I receive reminders to pay my bill?

Yes, for postpaid accounts, once your bill is due, we will send your bill as a message in the official Bills & Recharges account. You can make the payment directly from there with just one tap.
For recharges, we will send you a reminder message when your account is running low, based on your previous recharge history, so you can top up on time.

What payment methods are accepted?

We accept multiple payment methods, including:
– Botim Wallet
– Credit/Debit cards (Visa, MasterCard, etc.)
– Apple Pay / Samsung Pay

Is there a service fee for paying bills?

No, there is no service fee for paying bills or recharges. All payments made through our platform are free of charge.

Can I pay bills for multiple services in a single transaction?

Yes! You can add multiple bills and recharges to your cart and pay for them in one transaction. This makes it easier to manage multiple payments at once.

How do I view my past payments?

You can view all your past payments by visiting the Transaction History section in your account. This will show a detailed list of all completed transactions, including bill payments and recharges.

What should I do if my payment fails?

If your payment fails, you will receive an error message with details. You can try the payment again or choose a different payment method. If the issue persists, please contact our customer support for assistance.

How long does it take for my payment to reflect?

Payments are typically processed instantly. However, some service providers may experience delays and take up to 48 hours to update your account. You will receive a confirmation message once your payment has been successfully processed.

Can I link multiple accounts to my Bills & Recharges service?

Yes, you can link multiple accounts (e.g., multiple mobile numbers, utility accounts, etc.) to your Bills & Recharges service for easy management of all your payments.

Can I make payments or recharges for someone else?

Yes, you can make payments for someone else by entering their account details (e.g., their mobile number or utility account number) when completing the transaction.