FAQ
Q1: How can I make a voice call?
1. Open the individual chat with the contact you want to voice call
2. Tap the call icon
Alternatively,
1. Open Botim then tap the Calls tab
2. Click on + icon
3. Click new call
4. Find the contact you want to voice call
5. Click on voice call icon
Q2: How can I make a video call?
1. Open the individual chat with the contact you want to video call
2. Tap the video call icon.
Alternatively,
1. Open Botim then tap the Calls tab
2. Click on + icon
3. Click new call
4. Find the contact you want to video call
5. Click on video call icon
Q3: How can I make a group call?
1. Open the group chat with the contact you want to call
2. Tap the call icon
3. Select the group members you want to add to the call
3. Select either Voice Call or Group Call
Alternatively,
1. Open Botim then tap the Calls tab
2. Click on + icon
3. Click new call
4. Click New Group Call
5. Select the members to add to call
6. Select either voice call/video call
Q4: Why am I having issues with my call quality?
Check Your Internet Connection
Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if that improves connectivity.
If you’re experiencing poor connectivity, try moving to a different location.
To check your network status, go to:
Profile → Chats & Calls → Call quality check → Start
Results:
If the test passes, your network is excellent.
If the test does not pass, please check your network.
Disable Your VPN
If you are connected to a VPN, please turn it off, as it may impact your Botim calls.
Update to the Latest Version of Botim
Make sure you have updated to the latest version of Botim. Check for updates on:
Google Play Store for Android
Apple App Store for iPhone
Restart the App
If you’re still having issues, try restarting the Botim app. Close it completely and then re-open it.
Q5: Why can’t I hear the other person on the call?
If you can’t hear the other person on the call, it may be due to several factors:
1. Muted Microphone: Ensure that the person you are calling has not muted their microphone. They can deselect the mute button on Botim if activated.
2. Permissions: Confirm that the person you are calling has granted microphone permission to Botim. This can be adjusted in their device settings.
3. Device Volume: Check that your device volume is turned up and not muted.
4. Internet Connection: Ensure both you and the person you’re calling have a stable internet connection.
Q6: Why can’t the other person on the call hear me?
One possible reason could be related to microphone permissions. To ensure Botim has permission to access your microphone:
1. Open Settings on your device.
2. Scroll down and select Botim.
3. Toggle the switch to enable Microphone access.
If the issue persists:
– Muted Microphone: Ensure you’re not muted during the call.
– Internet Connection: Confirm both parties have a stable connection.
Q7: What are the minimum internet speed requirements for calls on Botim?
Generally, for audio you’ll need at least 100 kbps for voice calls, and for video, a minimum of 1 Mbps is recommended.
Q8: How come I cannot view my contacts?
Ensure Botim has permission to access your contacts:
1. Open Settings on your device.
2. Scroll down and select Botim.
3. Toggle the switch to enable access to Contacts.
Q9: How come I cannot see the other person on the video call?
If you can’t see the other person on the call, check the following:
– Camera Permissions: Ensure Botim has camera access.
– Video Function: Verify the video function is enabled on the call screen.
– Internet Connection: Ensure both sides have a stable connection.
Q10: How can I migrate to another device?
To migrate your chats to another device:
1. Click on Me Tab
2. Select Chats & Calls
3. Select Migrate Chat History
4. Choose the chats
5. Click Next
6. Connect both devices to the same Wi-Fi
7. Scan the QR code to start migration
Q11: What is end-to-end encryption?
Botim uses end-to-end encryption (E2EE) to protect messages and calls. Only the sender and receiver can decrypt messages, not even Botim. Each chat has a unique key, and customers can verify it via the Verify Encryption Key feature.
Q12: How to Verify End-to-End Encryption?
1. Open the contact info screen.
2. Click on More Actions
3. Tap “Verify Encryption Key”
4. Compare the QR code or 48-digit number with your contact’s device.
This is only available for encrypted chats and the displayed key is just a visual representation.
Q13: How to compare encryption keys?
Two methods:
1. In-person: Scan the QR code from the other device in the Verify Encryption Key screen.
2. Remote: Compare the 48-digit number manually.
If the keys don’t match, it might be due to reinstalling or switching devices. Send a new message and try again.
Q14: How can I migrate my chats to a new device?
Ensure both devices are on the same network.
New device:
– Tap ‘Migrate from old phone’ at login
– Scan QR code from old device
Old device:
– Go to Me > Chats & Calls > Migrate Chat History
– Select chats and tap Next to show the QR code
Q15: How to hide the read status?
To hide the read status:
– Tap Profile > Account > Privacy
– Disable Read Status
This applies both ways — you won’t see others’ read status either.
Q16: How to manage my ‘Last Seen’ visibility?
To adjust ‘Last Seen’ visibility:
– Tap Profile > Account > Privacy > Last Seen
– Choose your visibility preference
Q17: Can I add Botim calling/chat to my Apple Watch?
This feature is not available at this time.
Q18: What are Transaction Limits?
Transaction Limits are limits that are imposed on your account for your own safety. There are several limits that are applied to all accounts:
· Single transaction limit: A Maximum spending limit of AED 25,000 for any single transaction.
· Daily transactions: A Maximum spending limit of AED 25,000 per day per account.
· Monthly transactions: A Maximum spending limit of AED 25,000 per month per account. Resets on the 1st of each month.
· Maximum Wallet Balance: You can only have a maximum of AED 25,000 in your wallet at any point in time.
To increase your transaction limit, apply via the Botim app:
Profile > Payment Settings > Increase Wallet Limit. It may take up to 2 business days for a reply. Ensure necessary documents are submitted upon request.
Q19: Can you increase the Transaction Limits?
To increase your transaction limit, apply via the Botim app:
Profile > Payment Settings > Increase Wallet Limit. It may take up to 2 business days for a reply. Ensure necessary documents are submitted upon request.
Q20: How can I add money to my wallet?
You can top up using a debit card, bank account, uPay or NT.Payments kiosk. Also, receive funds via Botim transfers or from Aani if registered.
To top up via debit card: Botim App > Money > Add Funds > Enter Amount > Select Payment Method > Enter Passcode.
To top up via kiosk: Botim Money > Add Funds > Deposit Cash > Scan QR or find a location on the map. Ensure your wallet is activated on the intended number before topping up.
Q21: How can I add a bank card to Botim Money?
Open the app > Profile > Payment Settings > Cards & Bank Accounts, then follow the prompts to save a card.
Q22: I’m not receiving the OTP code. What should I do?
Ensure your phone number is active and has network coverage. Try resending the code or restarting your device.
Q23: How can I cancel/close my Botim Money account?
Go to Profile > Payment Settings > Delete Account. Before doing so:
– Ensure your balance is zero
– Settle all bills
– Close your prepaid card
Once deleted, you’ll no longer have access to Botim money services.
Q24: How can I change my registered mobile number?
Go to Me > Botim Money > Settings > Account > Phone Number.
You’ll need to verify via OTP on both your old and new numbers.
Q25: How can I withdraw money from my Botim Money account?
Withdraw to UAE bank account: Go to Botim Money > Withdraw > Enter IBAN and complete the form. Fee: AED 2.00 per transaction. Name must match your Emirates ID.
Withdraw to Aani: Botim Money > Withdraw > Enter amount > Select Aani > Enter passcode or face verification. Fee: AED 0.50 per transaction.
Q26: What if I forget my password?
Go to Botim Money > Profile > Payment Settings > Security & Password > Reset Payment Password. Follow the steps to verify and reset.
Q27: How can I get a Botim statement?
Currently not supported. This feature is under development.
Q28: Why did my limit increase request get rejected?
Rejections are usually due to not meeting eligibility criteria (e.g., income). You may reapply after 30 days.
Q29: Can I add an international debit card to my wallet?
This feature is currently not supported. Only UAE-issued debit cards are allowed.
Q30: Can I perform a VAM Top-up from an international bank account?
This feature is currently not supported.
Q31: What happens if I exceed my wallet limit?
You won’t be able to top up beyond your wallet limit. Limits reset on the 1st of each month. Check your remaining limit in the app.
Q32: What kind of transactions can I do with my wallet?
You can send and receive money locally:
1. Wallet to Wallet: Botim Money > Send > Enter recipient’s number or select from contacts > Enter amount > Send.
2. Wallet to Aani: Botim Money > Send > Enter Aani-registered number > Enter amount > Send.
3. Scan to Pay: Scan a Botim QR code and follow steps.
To receive: Botim Wallet > Request > Enter amount > Share QR code for sender to scan and transfer.
Transfers must be accepted within 24 hours or they will expire and be refunded.
Q33: What is a wallet to wallet transfer?
A wallet to wallet transfer allows sending money to another Botim user using their phone number:
Botim Money > Send > Enter number or choose from contacts > Enter amount > Send.
Recipient must accept within 24 hours or the transfer expires and is refunded.
Q34: How can I request money via QR code?
To request money using Botim, open the Botim wallet, click on Request, enter the amount, click Confirm, then share the QR code with the Botim user who will send the funds. They can scan it and complete the transfer.
Q35: How can I send money using scan to pay?
Use the Scan to Pay option in the Botim wallet to scan a QR code shared by another Botim user. Follow the steps after scanning to complete the transfer.
Q36: Are there any additional charges for doing local Aani transfers via Botim?
Aani to Aani transfers are free of charge.
Q37: Is it safe to use Aani through the Botim application?
Yes, it’s safe. Botim is licensed by the Central Bank of the UAE and uses encryption and multi-factor authentication to protect users and transactions. Never share your OTP, PIN, or wallet credentials with anyone.
Q38: What is the minimum amount that I can transfer using Aani?
There is no minimum amount.
Q39: What is the maximum amount that can be transferred locally?
There is no set maximum, but transfers may be limited by the receiver’s wallet limit.
Q40: How much are the transfer fees for Aani transactions?
Aani to Aani transfers are free. Botim to Aani withdrawals incur a 0.50 AED fee.
Q41: Are there any promotions currently ongoing while doing local transfers?
Currently, there are no promotions available.
Q42: What authentication is required before making any transactions locally?
For balance payments, Botim Pay password is required. For card payments, CVV and OTP are required.
Q43: What can be done if I transfer to the wrong account locally?
You will need to ask the receiver to return the funds.
Q44: How to cancel a local transaction in Botim?
Local transactions cannot be refunded or canceled. Always verify the recipient’s name before submitting.
Q45: Is there any daily transaction limit?
No, there is no daily transaction limit.
Q46: Is there a way to increase the transaction limit?
There is no limit to increase.
Q47: What is Aani?
Aani is an instant payment platform by Al Etihad Payments, a subsidiary of the Central Bank of the UAE. It enables real-time, secure payments between licensed financial institutions and service providers in the UAE.
Q48: What are the advantages of Aani?
Aani provides a convenient, secure, and fast way to transfer funds in less than 10 seconds, operating 24/6 and following international security standards.
Q49: How can I register for Aani?
1. Open Botim Wallet > Select Send Money via Aani
2. Complete ID verification if not done already
3. Accept Terms and Conditions
4. Once verified, your Aani registration is complete and you can begin using the service.
Q50: What key services does Aani offer to individual customers on Botim?
– Instant transfers within UAE using mobile numbers
– Self-transfers between personal accounts
– Future features include QR code payments and payment requests
Q51: Can I send money overseas using Aani?
No. Aani is currently limited to local transfers within UAE in AED.
Q52: What are the fees and charges for using Aani services?
Aani transfers on Botim are free. Withdrawals to your own Aani account are charged 0.5 AED per transaction.
What is a Botim prepaid card? What are the benefits?
The Botim prepaid card is a free digital card that allows you to go cashless by adding it to your digital wallet for tap-to-pay in stores and online. No minimum salary or balance is needed.
How can I apply for a prepaid card?
With easy and simple steps you can apply and activate your free Botim prepaid card directly through the Botim app. Go to Botim App> Money > My cards> Multi Currency Card to start applying
Is there a charge for applying for a card?
Getting a virtual card is free. However you can opt for a standard physical card that cost 35 AED, or a more premium metal card for 285 AED
What is the difference between a digital prepaid card and a physical one?
A physical card allows you to make purchases at stores that don’t accept mobile wallets. It also enables ATM withdrawals for added flexibility with your funds. If you travel or shop offline frequently, having a physical card ensures you’re always covered.
Can I use it like a normal bank card for transactions?
Yes, once added to your digital wallet, you can use the Botim prepaid card for transactions in stores and online.
How can I add my prepaid card to Google/Apple Pay?
Activate your free Botim prepaid card in the Botim app and add it to your digital wallet. Go to Botim App> Money > My cards> Multi Currency Card scroll down and you’ll see an option to add your card to Apple Pay/Google Pay.
How long does it take to receive my physical prepaid card?
Our turnaround time for card delivery is within 7 working days from the moment you confirm your availability to our delivery partner. The delivery agent will contact you to verify your address and confirm a suitable delivery time. To help expedite the process, please ensure that your address is accurate and that you provide a reachable phone number.
Can I add my prepaid card to my Apple Pay?
Yes, you can add your Botim prepaid card to Apple Pay for convenient mobile payments.
1. Open the Wallet app on your Apple device.
2. Tap the ‘+’ sign to add a new card.
3. Select BOTIM Prepaid and enter card details.
4. Verify using the on-screen instructions.
5. Once verified, your BOTIM Prepaid Card is added to Apple Pay!
Can I add it to my Google Pay?
Yes.
How can I close my prepaid card?
You can close your card by going to Botim App> Money > My cards> Multi Currency Card, scroll down and you’ll see an option to Close the card. There’s a closure fees of 25 AED
How can I view my transaction history? Can I get a statement?
You can view your transaction history within the Botim app from Botim > Money > Transactions there you can filter with the type of transactions you would like to see.
What is token verification?
Token verification is a security process to confirm your identity for card use. It involves verifying a unique code sent to your phone.
How can I set my pin? How can I reset my pin?
To reset your PIN go to Botim App> Money > My cards> Multi Currency Card scroll down, there’s an option ‘Forgot My PIN’ click on it and setup a new PIN for your card.
Can I lock/ unlock my botim prepaid card?
Yes, you can go to Prepaid Card page on Botim App. To lock your card, go to Botim App> Money > My cards> Multi Currency Card scroll down, there’s an option ‘Lock Card’ and follow on screen instructions.
What is a proxy number?
A proxy number is an alias for your actual card number, enhancing privacy and reducing fraud risk during online transactions.
Where do I find CVV number of my prepaid card?
The CVV number for your digital card can be found in the Botim app under card details. To view your card info, go to Botim App> Money > My cards> Multi Currency Card. On the right hand side there’s an option to view info, click on it and you’ll be able to view all your card’s info.
How to add Botim card into Samsung wallet?
Option to add Samsung Wallet is not available currently, you can use Google Pay
Can we use botim prepaid card to purshase out of UAE ?
Yes, you can use the Botim prepaid card for international transactions wherever digital payments are accepted.
What other currencies are avilable in prepaid card?
Currently a user can hold money in AED and USD currency.
How can i add USD to my prepaid card?
You can only add AED to your card using the top-up option in the Botim app or by depositing cash at our kiosks. Once you have an AED balance, you can easily convert it to USD within the Botim app.
What are the fees of prepaid card?
Domestic
Withdrawal – ATM: AED 5.25
Balance Inquiry – ATM: AED 2.10
Decline Transaction Fee – ATM: AED 3.15
Decline Transaction Fee – POS/Ecom: AED 1.05
Cross Currency Fee(Vat exclusive): 3.5%
Quasi Cash Fee (Vat exclusive): AED 10 or 2.25% (whichever is higher)
International
Withdrawal – ATM: AED 15.75
Balance Inquiry – ATM: AED 5.25
Decline Transaction Fee – ATM: AED 5.25
Decline Transaction Fee – POS/Ecom: AED 3.15
Cross Currency Fee(Vat exclusive): 3.5%
Quasi Cash Fee (Vat exclusive): AED 10 or 2.25% (whichever is higher)
Can I use my prepaid card to withdraw money internationally?
Yes. The standard 15.75 AED fees apply for ATM withdrawal.
If I change my number, do i need to apply for a new prepaid card?
Customer can login to Botim with old number and change the Botim Money number to update prepaid card number. Profile > Payment settings > Phone number > Change phone number > Botim password > Liveliness check > Update new number > OTP > Done
My payment was unsuccessful, however the money was deducted from my account. Where is my refund?
Usually refunds take up to 30 business days, please check your balance to verify receiving the money within the stipulated timeframe.
I got a new number. do i need to apply for a new prepaid card?
Users are allowed one prepaid card per EID, so you need to delete your previous card and apply for a new prepaid card via the application.
I’m trying to activate my prepaid card but Im not receiving an OTP.
If you’re not receiving the OTP (One-Time Password), try the following steps:
– Check Mobile Network
– Ensure you’re using the same mobile number registered with your Botim account
– Disable Do Not Disturb
– Tap ‘Resend OTP’
– Restart your phone
– Try another network or device
– Clear app cache and try again
What is International transfer service?
This feature lets you send money from UAE to other countries using you added payment methods on Botim app.
Is Botim licensed to provide this service?
Yes, Botim in partnership with Botim money is provideing International transfer which is approved by the Central Bank of UAE.
What information is needed to send an international remittance?
To send an international transfer, you need an Emirates ID for identity verification and basic details such as the beneficiary’s name, bank information, and transfer amount.
Are there any limits on sending money?
Transaction limits apply for users who have completed KYC verification, including per transaction, daily, and monthly caps. These limits vary based on the destination country and the chosen transfer method.
Any there fees for sending money?
Fees vary depending on the destination country and the transfer method used. You can view the specific charges on the homepage of the remittance section.
How do I make a transfer?
Open the International Transfer mini-program on Botim
Enter amount in UAE currency
Select the beneficiary’s country – review exchange rate given
Confirm the transfer fees – if applicable
Click on Send Money
Choose the beneficiary. If this is the first time you are sending to this beneficiary, you may click on the + sign on upper right hand corner to add new beneficiary details. Ensure these details are correct to avoid disappointment and potential loss of funds.
If you’ve already sent money to this beneficiary, you may select from your saved beneficiary list.
Click on confirm beneficiary to proceed
Click on Send Now
Fill out the transfer details, a necessary step as per UAE requirements.
Review the confirmation page.
Click on Pay to proceed.
Select payment method
Receive confirmation page
Are international remittance transactions immediate?
We process remittance requests immediately after payment. However, factors like holidays and verification checks by the recipient’s bank may cause delays.
What transfer methods are available?
Available transfer methods include bank transfers, digital wallets, cash pickup, and UPI. The availability and options may vary by country and are subject to adjustments based on business needs.
Can I use credit cards to transfer money?
We currently do not have the option to top up or use a credit card to transfer money. Alternatively, you can use our Send Now Pay Later to send money now and pay them later in installments
Why is my transaction still in progress?
Your transaction is still in progress due to one of the following reasons:
Delay from the receiver’s bank in accepting funds.
Why did my transaction fail?
You transaction could have failed for the following reasons.
1. Invalid beneficiary account information
2. Limit of beneficiary’s account exhausted
3. Rejected by the beneficiary bank due to compliance and other reasons
How long does it take to get a refund?
For failed or canceled transfers, a refund to your bank account can take 1-3 business days. Refunds to your Botim wallet can be processed instantly.
How can I recall a mistaken international transaction?
Currently, recalls cannot be initiated by users directly. Please contact customer service for assistance.
Can I schedule a future or recurring remittance transaction through Botim?
We do not currently support scheduling future or recurring remittance transactions, but we are planning to introduce this feature.
What happens if the recipient does not receive the money?
If a transaction fails, we will initiate a refund immediately. Refunds typically take 1-3 business days to process.
How can I process my employee’s salary through the UAE WPS system?
1. Sign up for the Botim Payroll solution www.botim-money.me
2. Onboard your employees.
3. Transfer money to your business wallet.
4. Submit payroll file
Who can enroll for the Botim Payroll solution?
All companies registered in the UAE can enroll for the Botim Payroll solution at zero registration fees. This includes mainland, free zone, and government enterprises.
Does the Botim Payroll solution comply with UAEWPS law?
Yes. Salary processing is streamlined using the UAEWPS system, but we are flexible and can process salaries without the UAEWPS system upon request.
Is it mandatory to process salaries through the UAEWPS system?
If your company is registered with MOHRE, it is mandated to process your employees’ salaries through the UAEWPS system. Failure to comply will result in your company being blocked and penalized by the MOHRE.
Can I process salaries using both WPS and non-WPS systems?
Yes, you can process salaries using both WPS and non-WPS systems through Botim Payroll.
Can I apply for a card for my employees?
Yes. You can apply for a Botim Salary card for your employees. There is no minimum salary or minimum balance required
Can I process salaries for employees using other bank accounts?
Yes. You can process the salary for all employees with a Botim Salary card, as well as employees with other bank accounts.
How long does it take to process salaries using WPS?
If we receive fund and file before 5PM, they are processed within the same day.
How can I transfer the salary funds?
You can transfer salary funds from a bank account to the wallet. You can also deposit cash or cheques at First Abu Dhabi Bank cash deposit machines.
How will I be notified when salary has been processed?
An email will be sent to your registered email address when the process is completed, and employees will receive a notification to let them know. Your employees can check their balance on the Botim app at any time.
What is the SIF routing code?
741310101. It is similar to Bank routing code and is used to identify the bank.
My MOL ID is blocked, how can I unblock it?
Simply get a report from the MOHRE stating that your salary is pending from the company and process it with Botim Payroll solutions.
How long does it take to get Botim Salary cards?
Botim Salary Cards will be delivered in 2-3 working days.
Where will cards be delivered?
The cards will be delivered to the business address registered on Botim Payroll.
How can I replace a card?
Replacement cards can be requested from Botim Payroll portal. Alternatively, your employees can request a replacement card directly through the Botim app.
How can my employee onboard on Botim?
Each Botim Salary card has a personalized QR code. After downloading the Botim app, your employees can scan their QR codes and start their onboarding journey. After onboarding, they can also scan the QR code to access their wallet, transfer money, and much more.
Alternatively, they can onboard directly on the Botim app. Under the ‘Wallet’ tab, employees can navigate to the ‘Salary Card’ page. Here, they can onboard and access all services.
If my employees are having issues, who can they contact?
Email: customerservice@botim.me
Users can also reach on our chatbot Botim Cares on the Botim app
Can I get a bank statement?
Customers can request a bank statement on the Botim app. Soft copy can be downloaded immediately. Hardcopy may take 3 – 5 working days
Can the salary card be added to Apple Pay?
Salary card can only be added to Google Wallet.
Are salary cards linked to the Botim wallet?
Yes. Salary card is linked to your Botim wallet.
Is there an IBAN associated with the salary card?
Yes. It is a different IBAN than the one linked to a customer’s wallet IBAN. This IBAN is used by the employer to deposit the employees’ salary into their salary account.
What is Send Now Pay Later?
SNPL allows a payment freedom where you can send money now and pay later in instalments. It’s the easiest way to cater to your loved ones need now and pay later. Available only on the BOTIM app
Who can apply for Send Now Pay Later (SNPL)?
All Botim users in the UAE who have registered with a UAE mobile number and have completed KYC verification are eligible to apply for an SNPL credit limit.
How to use Send Now Pay Later?
You can select SNPL option at checkout while transferring money. This applies only to approved users
What is my SNPL approved limit ?
The SNPL limit will be determined based on the information you provide, with a maximum of AED 5,000. Once approved, this is a revolving credit limit for remittances. You can use the approved amount in full or in part. After each use, your remaining available limit will be reduced. When you repay, the corresponding limit will be restored.
How can I increase the SNPL Approved Limit
Maintaining a good usage record and repayment history will help increase your approved limit
How many times can I use it?
When there is a balance in your credit limit and no bills are overdue, Send Now Pay Later is always available to you.
What should I do if the remittance fails?
If the remittance fails, you will not be required to repay the corresponding installment fees. If you have already made partial repayments , it will be refunded back to you
When should I repay the money?
If SNPL is used on or before the 10th of the month, the first repayment will be due on the last working day of the same month. If SNPL is used after the 10th of the month, the first repayment is due on the last working day of the following month.
What can I use to make the repayment?
You can use any of your active debit card for SNPL repayment. You can link your card to provide an auto debit instruction via the Botim Application
How to make repayments?
When using Send Now Pay Later, you will be required to activate the auto-debit service. On the billing date, we will automatically deduct the payment from your linked card. Therefore, please ensure that your card has sufficient balance to avoid overdue payments. Additionally, you can manually make repayments anytime by accessing the repayment page through the banner on remittance page.
How much should I repay?
In addition to the utilized amount (which is your transaction amount plus remittance service fee), you will also need to pay installment fees for using Send Now Pay Later. The installment fees depend on the tenor selected and the amount utilized.
Is there a Grace Period?
Yes from the due date, there is a grace period of 4 days. During the grace period the facility will be in overdue but late payment fees will not be charged. For e.g. if your due date is on 31st Jan 2023, grace period is till 4th Feb 2023. If repayment is not received within these 4 days, then late payment fees will be charged on 05th Feb 2023
How much is the late payment fees?
If we are unable to collect the repayment from linked card within the grace period, there will be a late payment fee of AED 50 per month.
Will I be charged additional fees if I make an early repayment?
If you settle all outstanding bills in advance, you will not be required to pay any installment fees for the remaining installments. You will only need to pay an early settlement fee of 1% of the principal amount for the respective installments.
How many installments can I choose for repayment?
You can have installment payments ranging from 1 month up to maximum of 6 months.
What if I get overdue?
Once you are in overdue status, you will be required to pay a late fee of AED 50 per month after the grace period. Additionally, this will have an impact on your personal credit history.
Can I change the linked card for auto-debit?
Yes, you can change the card for auto-debit through the remittance homepage banner and follow the instructions to change the card details .
Can my remittance amount be more than the SNPL approved amount ?
When using SNPL the remittance amount including the remittance fees cannot be more than the SNPL approved/available limit
If my SNPL available credit limit is AED 2,000 and I want to send AED 2,500 what should I do ?
You can use SNPL to remit AED 2,000 including remittance fees and convert that to installment ranging from 1 month up to 6 months. For the balance AED 500 you can initiate another remittance using any other payment tool of your choice.
When does my SNPL credit limit expire ?
Your SNPL credit limit will expire after 3 years. New approval will be subject to internal policy
How do I contact SNPL team?
You can directly email us at customerservice@botim.me & you can also contact us through our number 042468825
What are the benefits & features of Botim VIP?
· Ad free: No ads, anywhere. Enjoy an ad free experience!
· HD Video calls: You will enjoy high-quality HD video calls in a resolution of up to 720p!
· Identity Privilege: Stand out with our exclusive VIP badge!
· Blur Background Feature: Boost your privacy with the blur background feature!
· Early Access: Access our new features before everyone else!
· Coming soon: Cloud backup & restore: Never lose your chat history, photos, video, audio files, or attachments when switching phones! All your chat history is backed up to the cloud seamlessly and instantly!
What is the cost of Botim VIP membership?
Memberships start at AED 4.99/month for a single membership
· Save 40% with a family bundle (1+4 people), pay only AED 14.99 per month instead of AED 24.98!
· Save 20% on Yearly plans by paying AED 49.99 instead of AED 62.49
For the latest price, please check the price in the Botim VIP page directly
How can I sign up for Botim VIP?
1. Log into Botim
2. On the bottom of your screen, click on “Explore”
3. Under Featured, click on “Membership”
4. Click on “Join” or “Subscribe” buttons
5. Select your Billing plan: Yearly, Family Bundle, or Monthly
6. Click “Subscribe”
7. The payment screen will appear, make the payment through your preferred payment provider.
8. Congratulations! You are now subscribed to Botim VIP!
Can I cancel my Botim VIP Membership anytime?
Yes, you can cancel your VIP membership at any time through the App Store or Google Play settings. Once canceled, your VIP benefits will continue until the end of the current billing cycle.
Can I get a refund after canceling my VIP Membership?
Refunds are not provided for partially used subscription periods. Once you cancel, your membership will remain active until the end of your current billing period.
Will I lose my VIP benefits if I change devices?
No, as long as you are logged into the same Botim account, your VIP membership will carry over to any device you use.
What payment methods are available for Botim VIP Membership?
Currently, Botim accepts in-app payments via Google Play or the App Store
Can I upgrade from a monthly plan to an annual VIP plan?
Yes, you can cancel your monthly VIP plan through your Apple/Google subscription page and subscribe to the Yearly Annual Plan from the Botim App
Can I share my Botim VIP membership with others?
No, Your individual Botim VIP membership is for your use only and cannot be shared with other accounts.
If you would like to share your VIP membership, consider purchasing Botim VIP Family Bundle or Gift Botim VIP
How do I gift Botim VIP to someone else?
You can gift the Botim VIP to your friends or family through multiple ways:
Gifting monthly VIP to individual contacts
1. Go to Botim VIP in Botim App
2. Click on the “Gift” icon next to your name in Botim VIP Page
3. Purchase the VIP package using in-app purchase
4. Select the contact that you want to gift
Get VIP for yourself Gift monthly VIP up to 4 other contacts through Family Bundle
1. Go to Botim VIP in Botim App
2. Click on Subscribe
3. Purchase the Family Bundle VIP package using in-app purchase
4. Select the contact that you want to share the family bundle with
5. You can manage your contact through the “House” icon next to your name in Botim VIP Page
What is Botim VIP Family bundle?
The Botim VIP Family Bundle is a subscription plan that allows you to enjoy all VIP benefits and share your VIP membership with up to 4 additional Botim contacts, making it easier and more affordable to enjoy premium features together.
Q1. What is KYC?
KYC stands for “Know Your Customer.” As per CBUAE regulations, completing KYC is mandatory before you can access Botim Money services. This is a standard process where we verify your identity to keep your transactions safe and secure.
Q2. When do I need to complete KYC?
You’ll need to complete KYC before using any Botim Money services. It’s a quick process that takes just 2 minutes. All you need is:
• A mobile device with your Botim account logged in
• Your Emirates ID
• A couple of selfies for face verification
Q3. What documents are required for KYC?
You only need your Emirates ID for verification.
Q4. My face verification isn’t working. What should I do?
Make sure to:
• Take the selfie in a well-lit environment
• Clean your camera lens for a clear picture
• Remove any face masks, glasses, or hats
This will help the system capture and verify your face successfully.
Q5. I can’t upload my Emirates ID. I’m getting an error.
Try using the live picture capture option for your Emirates ID. If the issue persists, you can switch to the UAE Pass verification flow as an alternative.
Q6. What services can I access after completing KYC?
Once your KYC is approved, you can enjoy the full suite of Botim Money services – from prepaid wallets and remittance to prepaid cards and more.
Q7. Do I need to do KYC separately for Botim Money, SNPL, and Easy Cash?
No. A single KYC process covers all services on Botim Money, including SNPL and Easy Cash.
What is the Bills and Recharges Service?
Our Bills and Recharges service allows you to easily pay your utility bills (electricity, water, gas, internet, etc.) and recharge your mobile through a secure and convenient platform. You can manage all your payments from one place.
Which services do you offer under the Bills & Recharges service?
Under our Bills & Recharges service, we offer a wide range of options to help you manage your payments and recharges, including:
Telecom Services: Du, Etisalat, International Top Up
Utilities: AADC, Ajman Sewerage, EW, Ista, Lootah Gas, Sergas, ADDC, SEWA
Transport: Dubai Police, Nol, Salik, Hafilat, Mawaqif
How do I pay my bills or recharge?
To pay your bills or recharge, follow these simple steps:
1. Open the Bills & Recharges page from the Botim Wallet, Explore Page, or Chat Page.
2. Click on Link Accounts.
3. Select the service provider (e.g., electricity, water, mobile carrier).
4. Enter your account details.
5. Click on Link Account.
6. Finally, select Pay Bill or Recharge your account.
Will I receive reminders to pay my bill?
Yes, for postpaid accounts, once your bill is due, we will send your bill as a message in the official Bills & Recharges account. You can make the payment directly from there with just one tap.
For recharges, we will send you a reminder message when your account is running low, based on your previous recharge history, so you can top up on time.
What payment methods are accepted?
We accept multiple payment methods, including:
– Botim Wallet
– Credit/Debit cards (Visa, MasterCard, etc.)
– Apple Pay / Samsung Pay
Is there a service fee for paying bills?
No, there is no service fee for paying bills or recharges. All payments made through our platform are free of charge.
Can I pay bills for multiple services in a single transaction?
Yes! You can add multiple bills and recharges to your cart and pay for them in one transaction. This makes it easier to manage multiple payments at once.
How do I view my past payments?
You can view all your past payments by visiting the Transaction History section in your account. This will show a detailed list of all completed transactions, including bill payments and recharges.
What should I do if my payment fails?
If your payment fails, you will receive an error message with details. You can try the payment again or choose a different payment method. If the issue persists, please contact our customer support for assistance.
How long does it take for my payment to reflect?
Payments are typically processed instantly. However, some service providers may experience delays and take up to 48 hours to update your account. You will receive a confirmation message once your payment has been successfully processed.
Can I link multiple accounts to my Bills & Recharges service?
Yes, you can link multiple accounts (e.g., multiple mobile numbers, utility accounts, etc.) to your Bills & Recharges service for easy management of all your payments.
Can I make payments or recharges for someone else?
Yes, you can make payments for someone else by entering their account details (e.g., their mobile number or utility account number) when completing the transaction.
How to set a passcode for your Botim account?
You can set a 6-digit passcode for logging in to your Botim account on a trusted device (see .. on how to manage trusted devices). Here’s how to do it:
– Tap Me > Account > Manage My Account > Passcode.
– Follow instructions to set your passcode.
You can change your passcode or turn it off afterwards.
How to manage trusted devices?
Adding devices to your trusted devices list will let you be able to log in without obtaining a OTP. Here’s how to manage your trusted devices:
– Tap Me > Account > Manage My Account > Trust Devices.
– You will get the list of all your trusted devices. You can tap any one in the list and you will see the button to remove it.
How to change your phone number in Botim?
If your old number can still receive SMS verification:
– Make sure your Botim app is updated to the latest version.
– Log in using your old phone number.
– Go to Me → Wallet → Settings → Account → Phone Number to update your number.
If your old number cannot receive SMS but you still have access to your account:
Follow the same steps above to update your number within the app.
If you no longer have access to your old number and cannot log in to your Botim account:
Please reply to this thread with the following details:
– Your old and new phone numbers
– Double-sided photos of your EID
– Proof of ownership for both numbers
– Our support team will manually review your request.
How to update your Emirates ID?
Your Emirates ID can be updated in the app through the following steps:
1. If your Emirates ID is due to be renewed, you should see an ‘Update Emirates ID’ banner when you login, or by clicking on any Botim Money service.
2. Click on ‘Update Emirates ID’.
3. You should see 3 options: ‘Sign in with UAE PASS’, ‘Upload ID’, and ‘Scan ID’.
4. If you sign in with UAE PASS, then it should update your ID automatically. You can skip the remaining steps.
5. If you Choose ‘Upload ID’, make sure to upload a digital copy of your new Emirates ID.
6. If you choose ‘Scan ID’, you will be redirected to your Camera app, where you can use it to scan a physical copy of your Emirates ID, front and back.
7. Verify your information, make sure everything is correct, then click ‘Confirm’.
8. If successful, your account should be activated and your Emirates ID updated. This may take up to 2 – 3 business days.
How to delete your Botim Money account?
1. In order to delete your Botim Money account, please ensure that all pending transactions have been cleared. Also, kindly ensure that you delete your Botim Prepaid Card.
2. Login to Botim
3. Click on Botim Money
4. Click on the gears icon on the top right
5. Click on ‘Accounts’
6. Click on ‘Delete Account’ at the bottom
7. A screen will appear asking for the reason you are deleting your account. Select your reason and click ‘Delete My Account’
8. A Confirmation page will appear, stating the following: By closing the account, the following assets and right will be waived:
a. Your Botim payment wallet will be closed, and all agreed agreements will be canceled
b. Personal identification information, bank accounts information, and historical transaction records will be deleted and cannot be restored
c. The credit line will be cleared and transaction records will be deleted * please ensure that all transactions have been completed without disputes
9. Click ‘Confirm to delete account’
10. If there are no loans or transactions pending, the account will be deleted within 7 days, and in the meantime will be temporarily disabled. This may take up to 15 days.
How to delete your Botim account?
1. Login to Botim
2. Click on ‘Me’
3. Click on ‘Account’
4. Click on ‘Delete Account’
5. A screen will appear asking for the reason you are deleting your account. Fill in your reason and click ‘Delete My Account’
6. You will see a confirmation screen, stating that:
– Delete your account from Botim
– Erase your message history
– Delete you from all groups
7. Confirm your phone number by entering it, then click ‘Delete My Account’
8. A confirmation alert will appear asking for your confirmation, click ‘DELETE’
9. If your account still has some ongoing requests, you will see an alert stating that your account still has some associations to be processed, click on ‘DELETE’, or click ‘SEE MORE’ to view the requests.
10. Click on ‘DELETE’. Account will be instantly deleted.
What to do if your debit card payment is declined?
Your payment may be declined because your bank is temporarily blocking the transaction.
Since these are 3D secured payments and can’t be reversed easily, some banks block certain merchants as a precaution. This applies to cards linked to Apple Pay and Google Pay, and you may face this error while trying to use your card on Botim, Botim Money and/or CashNow.
✅ What to do:
– Contact your bank.
– Confirm the transaction was made by you.
– Ask them to unblock the payment.
Once cleared, you can try again.
What is the UAE and KSA visit visa program on Botim?
You can apply for your UAE or KSA tourist visa by using ‘Visit Visa’ on Botim.
How much does it cost to apply for the UAE visit visa?
It depends on your nationality and requirement. Please use ‘Visit Visa’ to get the quote for your application.
How long is the duration of the UAE visit visa?
You can apply for 30 days or 60 days with single or multiple entries.
Which documents are required to submit a UAE visit visa?
For UAE tourist visa below documents are required:
– Copy of passport
– Passport size photo
– (For some nationalities) Passport & UAE residency of a relative
– Copy of flight tickets and hotel booking
For KSA tourist visa below documents are required:
– Copy of passport
– Passport size photo
– GCC residency (if applicable)
How much does it cost to apply for the KSA visit visa?
It depends on your nationality and requirement. Please use ‘Visit Visa’ to get the quote for your application.
How long is the duration of the KSA visit visa?
1 year Multiple Entry, 90 days total stay in a year. Note: May change for different nationality.
How long does it take to hear back regarding my application for UAE Visit Visa?
Normally it will take 3 ~ 5 working days. You can also apply for express service which will only take 1 ~ 2 working days.
How long does it take to hear back regarding my application for KSA Visit Visa?
Normally it will take 1 ~ 3 working days.
What happens if my application gets rejected. Will I get my money back?
You might have to visit once to the Consulate for a status check and Visa charges are non-refundable.
What happens if I experience a technical error or my application fails?
You will receive a notification on the Botim official channel group that your amount will be refunded to your original source of payment. Please allow up to 7 working days for the refund to be reflected.
What is the Botim Referral Program?
It’s a program that rewards you for inviting friends to use Botim Money services like wallet activation and international transfers.
Where can I find the referral feature?
You can access it from your Me Tab or in-app banners.
How do I refer my friends?
Open the referral mini program, tap “Refer Friends,” or choose contacts from the suggested list or share via apps like WhatsApp.
Who can I refer?
You can refer any Botim users, however only those with UAE numbers will be able to complete the tasks and receive rewards.
What do I get for referring?
You can see any information about the reward in the Referral page itself.
How long is my referral link valid?
Referral links are valid for 14 days from the time your friend clicks on it.
Can I track who accepted my invite?
Yes. Tap “My Rewards” in the referral page to see completed and in-progress referrals with task status and reward details.
How do I remind friends who haven’t completed tasks?
Go to “In Progress” under My Rewards and tap the reminder button to send them a nudge via chat.
Why didn’t I get a reward for someone I referred?
You only get rewards if your friend uses your referral link and completes the tasks during the active campaign period. If they did it before or after, it may not count.
Is there a limit to how many people I can refer?
You can invite many friends, but only up to 10 referees count toward the max cash reward.
What happens if my referral link expires?
Your friend can no longer use that link. They’ll see an “expired” message and won’t be counted in your reward progress.
What is CashNow?
CashNow is an instant personal loan platform for foreign nationals in UAE. You can apply for a Short-Term Personal Loan up to AED 10,000 for up to 6 months. The application process is completely online, and once approved, the cash is immediately transferred to your bank account.
How much is the loan amount?
Loan amount is ranged from AED 300 to AED 10,000 depending on your credit history, repayment capacity, and your specific need.
How long is the loan term?
Loan term is ranged from 14 days to 6 months depending on your need and your credit history.
How much is the interest rate?
The charge might differ depending on loan amount and tenure selected as well as your credit history. If you don’t make payment on time, additional penalty charge might apply.
Can I increase loan amount?
Repayment as per agreement will be the most important factor to help increase your credit limit.
Can I increase loan term?
Keeping a good borrowing & repayment record will enable you to have more term options.
What are the requirements to get a loan?
You must have valid Emirates ID and UAE bank card to receive your loan.
Do I need to pay any fee before I get a loan?
No. You DON’T need to pay any charge before receiving your loan.
Why was my application rejected?
* Credit history.
* Submitted information was insufficient.
* Some submitted information is inaccurate.
You are always welcome to try again, application does not affect your credit score.
How to repay my loan?
You have 3 options: Online payment using your bank card, cash repayment via NTPAY Kiosk and Botim money wallet, or bank transfer to our official account at First Abu Dhabi Bank. Upload receipt if you use offline methods.
How can I receive money?
Loan disbursal is via UAE bank account or Botim wallet depending on what you chose during application.
What is AECB?
Al Etihad Credit Bureau (AECB) is a Federal Government organisation that collects credit data and financial commitments from banks and other institutions to provide accurate credit reports.
Will my credit records be submitted?
Yes. Your records with CashNow will be reported to AECB via Quantix Technology Project LLC, in line with regulatory requirements. Timely payments help your score; defaults will negatively impact it.